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If a customer requests a callback and is routed to an agent, the inbound voice call notification will display Callback above the consumer’s phone number and display name. Callback label for inbound notifications.) menu rather than having their own column area. Additionally, the supervisor action buttons have moved to the ellipses icon (. When viewing the active engagements tab, supervisors and agents can see the flow that the engagement went through. Enhancements to active engagements tabs.Additionally, queue supervisors can see all engagements which were closed and assigned to the agents in their queue as well as engagements which were assigned to an agent in their queue but were closed with another agent. For example, if an agent is in the Occupied status while in a video engagement, their Zoom presence status will be automatically set to In a Meeting.Īgents and supervisors are able to see all engagements which were assigned to them and closed, as well as engagements which were assigned to them but closed with another agent or supervisor.
#Preview mac os share column missing of mail apps update
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Holding the Shift key allows free rotation without snapping. After clicking on the rotate icon, the option rotates, snapping to the nearest 15° increment. Objects, or groups of objects, can be rotated during an in-meeting Whiteboard session. If a Whiteboard project is no longer needed, it can be moved to the Trash during a meeting. The in-meeting Whiteboard experience includes a pan tool, allowing the host to move the canvas freely without unintentionally selecting and moving objects. The name can be edited in-meeting or afterwards as needed. New Whiteboards created in a meeting use the meeting’s name as the default name of the project. Default titles for Whiteboards created in-meeting.Meeting hosts can adjust the behavior of who can begin sharing a Whiteboard in a meeting (host only or all participants), as well as who can interrupt a participant's Whiteboard (host only or all participants). Host control of in-meeting Whiteboard access.Hosts can launch and collaborate on Zoom Whiteboards within Zoom Webinars. Support for Zoom Whiteboard in Webinars.Speaker attribution included in downloaded transcriptĭownloaded transcript records will include the speaker’s name, as well as timestamps, when saved locally.This feature requires client version 5.11.3 or higher. This option is available at the account, group, and user levels, and can be locked at the account or group level. Support for preventing external users from saving in-meeting/webinar chatsĪccount owners and admins can choose to only allow users in their account to save chats from meetings and/or webinars.Disable in-meeting use of Zoom Whiteboard - DisableInMeetingWhiteBoardĭisabled by default, this option disables the ability to use the Zoom Whiteboard feature during a meeting.By default, Zoom will match the operating system’s language if supported and users can manually select a language of their choice. Note: The client release has been delayed until July 19, 2022. Other Platform Updates: Zoom Rooms, Windows, iOS, Android, Linux, and Webĭetails about upcoming releases will be posted as they become available.
#Preview mac os share column missing of mail apps download
Prompted: Important download with useful feature enhancements and/or critical bug fixes. It will download automatically or prompt the user to download when there is no meeting in-progress. Download from the Download Center or when instructed by our Support team. Manual: Ad-hoc download with minor enhancements and/or minor bug fixes.